How to Provide Good Service

In my last blog we discussed how understanding the need to provide good service has unleashed a series of problems, but it has also created more opportunities. Let’s talk about 3 opportunities today. Faster Simpler Better:  Not only do customers expect better-quality products and better service, they also want to receive them faster and more…

Competitive Advantage

Understanding the need to provide good service has unleashed a series of problems, but it has also created more opportunities. Let’s talk about the problems in this blog and opportunities in next one. . The problems. We have a tendency to promise too much. Because we want to provide good service for our customers, we…

Customer is still the King

Mahatma Gandhi around  a century ago said : A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of…